General Provisions:

1. These General Terms and Conditions (hereinafter referred to as GTC) summarize the contractual content under which Salt Hill Prémium Apartments (hereinafter referred to as Service Provider) generally enters into agreements with its Guests.

2. Individual conditions are not part of this GTC, but they do not preclude the conclusion of separate agreements with travel agents, organizers, or partners, possibly with varying terms appropriate to the specific business.

Contracting Parties:

1. The services provided by the Service Provider are used by the Guest. However, this does not exclude that another third party may be the Contracting Party. If the Guest places the order directly with the Service Provider, then the Guest is the Contracting Party. Upon confirmation of the order, both parties become contractual parties (hereinafter: the Parties).

2. If the order for the related services is placed by a third party (hereinafter: Intermediary) on behalf of the Guest, the cooperation is governed by the agreement between the Service Provider and the Intermediary. In such cases, the Service Provider does not examine whether the Intermediary is legally authorized to represent the Guest.

Method and Conditions of Service Use:

1. Upon receiving a written inquiry from the Guest, the Service Provider always sends a written offer. If a specific order is not received within 48 hours of the offer being sent, the Service Provider’s obligation to offer ceases.

2. A contract is concluded only when the Guest sends a written order to the indicated booking email address, or books through the Service Provider’s website or an intermediary site contracted with the Service Provider. The contract becomes valid only upon written confirmation sent by the Service Provider.

3. Verbal bookings, agreements, or modifications, or confirmations received from an employee representing the Service Provider, are not considered contractual.

4. The accommodation service agreement is valid for a specific period. If a modification is requested in writing by the Guest or Orderer, the Service Provider must issue a new confirmation, provided the modification is possible.

5. If the Guest permanently leaves the apartment before the end of the confirmed period, the Service Provider is entitled to the full amount agreed in the contract and may re-sell the vacated apartment.

6. Any extension of stay is subject to an extra charge and requires prior approval from the Service Provider. The Service Provider may also request payment for services already rendered.

7. A condition for using the accommodation service is that the Guest verifies their identity according to legal regulations. No person may reside in the apartment without prior notification. Further information on data handling is available in our Privacy Policy on the website.

Start and End of Accommodation:

1. The Guest has the right to occupy the rented apartment from 14:00 on the day of arrival, as agreed. The Service Provider is obligated to ensure the apartment is ready.

2. If the Guest does not appear on the day of arrival or becomes unreachable, the Service Provider may withdraw from the contract.

3. The accommodation service can only be used upon payment of a deposit; the booked apartment(s) will be held until 10:00 on the day of departure.

4. The Guest must vacate the apartment by 10:00 on the day of departure.

5. In special cases, and for an extra fee, the Service Provider may allow early check-in or late check-out.

6. Extension of accommodation is only possible with the Service Provider’s approval.

Prices:

1. The daily room rates for apartments are displayed at the main entrance of the apartment complex. Prices for services can be found in the guest information folder in the rooms or on the Service Provider’s website.

2. The Service Provider may change the advertised prices without prior notice. However, if the Guest has already booked accommodation and the Service Provider confirmed it in writing, the Service Provider must provide the apartment at the confirmed price. Current prices are available under the “Offers” section on the website.

3. Prices include taxes (VAT, tourism tax). The amount of the tourism tax is determined by the local municipality.

Offers and Discounts:

1. Current offers and discounts are advertised on the apartments’ website and social media platforms. Published discounts apply only to individual bookings. Discounts cannot be combined and remain valid until withdrawal.

2. Special conditions or group bookings, events are subject to individual agreements.

Child Discounts:

1. • Ages 0–3: free of charge

   • Ages 4–14: minimum HUF 15,000 / person / night (dependent on season, room type, package contents)

     Children under 16 cannot be accommodated in a separate apartment. If parents rent a separate apartment for a child aged 16 or older, the Service Provider accepts no liability for the minor.

     Discounts for children are provided as follows when they are accommodated in the same apartment as their parents:

2. Baby cots can be placed in any room upon prior agreement at the time of booking. Guests must protect the condition of provided equipment; any damage from improper use must be compensated to the Service Provider.

Peak Periods:

Public holidays and specially designated seasonal periods (school breaks, summer, and winter seasons) are considered peak periods. A list is available on the website.

Please note that during peak periods, neither Salt Hill’s own vouchers nor any external discount coupons are accepted.

Cancellation Policy:

1. • Cancellation 7 or more days before the confirmed arrival date: no penalty

   • Cancellation within 7 days before arrival: 50% of the total service cost

   • Cancellation within 48 hours before arrival: 100% of the total service cost

   • If canceled in time (7+ days before arrival), no date changes are allowed; in that case, the deposit will be refunded in full within 5 business days.

   • For corporate or organizational bookings, the Contracting Party is liable for the cancellation fee.

     Unless stated otherwise in the apartment offer:

2. If a deposit was paid but the Guest does not arrive and does not cancel in writing, the Service Provider retains the full deposit as a cancellation fee. The apartment is held until 10:00 the next day, after which the Service Provider is released from obligation.

3. If a deposit is not paid by the agreed deadline, the Service Provider may cancel the booking after sending a warning via email or phone. If not settled within 24 hours, the booking is canceled, and the contract is void.

Breakfast Delivery:

1. Services can be paid in advance by bank transfer, credit card, or Széchenyi Recreation Card. In some cases, post-checkout bank transfer may be accepted upon prior agreement. Deadline: 3 working days. Refusal to fulfill the contract voids the service obligation. Payment details are in the booking confirmation.

2. Breakfast must be requested at least 48 hours before arrival. For last-minute bookings, breakfast cannot be guaranteed.

3. Breakfast is available only for stays of at least 2 nights and for at least 2 people. Delivery occurs every second day between 08:00–08:20. Staff deliver breakfast packages to the apartment door according to the pre-specified number of guests.

4. Breakfast is not prepared on-site. It is provided by Fázis Koszt és Kávé (VAT No.: 22958231242, Company Reg. No.: 01 09 946474). The operator MONETOS Kft. is not liable for its quality but forwards complaints in writing directly to Fázis Koszt és Kávé.

Payment and Guarantee:

1. Services must be paid in advance by bank transfer, credit card, or Széchenyi Card. In special cases, post-checkout transfer is possible by prior arrangement within 3 working days. Refusal to pay cancels the contract. Payment details are provided in the confirmation.

2. The Service Provider may cancel the contract if:

    

   • The apartment or common areas are misused

   • The Guest fails to check out by 10:00 and return keys, in which case late check-out is charged

   • The Guest endangers others, behaves disruptively, threatens staff or other guests, is under the influence of drugs or alcohol, or behaves dangerously

   • The Guest has a contagious disease

   • The Contracting Party fails to pay the deposit by the agreed deadline

     In the event of force majeure, the contract is terminated.

    

Accommodation Guarantee:

1. If the Service Provider cannot provide the booked services due to its own fault, it must promptly arrange equal-quality accommodation for the Guest.

2. The Service Provider must:

    

   • Provide substitute accommodation at the confirmed price and duration, at the same or higher quality

   • The Guest may accept or decline; if accepted, the Service Provider only covers the accommodation cost, not any additional expenses (e.g., drinks, damages)

    

3. Once the alternative accommodation is accepted, the Guest may not claim damages.

Guest Rights:

1. The Guest may use the rented apartment and its facilities as agreed.

2. If the Service Provider fails to deliver the contracted services, the Guest may file a written complaint during the stay. The Service Provider is obliged to investigate written complaints.

3. Complaints after departure are not accepted. Retroactive compensation is not possible.

   In case of consumer complaints, the Guest may contact a Conciliation Body. A full list is available in the original Hungarian text.

Guest Obligations:

1. The agreed fee must be paid by the deadline in the confirmation.

2. Use of non-standard electronic devices must be approved. Damage resulting from unauthorized use must be compensated.

3. Guests may park in the gated area but must minimize noise.

4. The speed limit in the area is 20 km/h. Driving on grassy areas is strictly prohibited.

5. Trash must be placed in designated bins. Furniture must not be moved. The apartment must be left in its original condition.

6. Guests use apartment equipment at their own risk and must follow instructions, especially for electrical devices.

7. Smoking is only allowed in designated areas. This includes vapor and heated products.

8. In case of fire, immediately call emergency number 112.

9. Intentional damage in apartments or shared spaces must be compensated. If caused by a minor, the legal guardian is liable.

10. Fireworks or other permitted activities require written permission and necessary permits. Without these, the activity is prohibited.

11. Children under 14 may not be left unsupervised. Under 16s may not be accommodated in a separate apartment without consent. Liability lies with the legal guardian.

12. Any financial loss must be immediately reported to the Service Provider, along with relevant information and documentation.

Pets:

1. Pets are not allowed in the apartments.

Smoking:

1. In accordance with Act XLII of 1999, the property is entirely non-smoking, including all indoor and outdoor spaces, except designated smoking areas.

2. Guests and all individuals on the premises must comply. Violations resulting in fines may lead to the responsible individual being charged.

Jacuzzi Policy:

1. The jacuzzi is for relaxation and massage, not bathing. Shower before use.

2. Only clean swimwear may be worn.

3. Maximum 2 persons allowed at a time.

4. Children may use only with adult supervision. Do not use if water exceeds 37°C.

5. Prolonged use above 38°C may be harmful. Sensitive users and children should limit use.

6. Do not submerge your head.

7. Do not use if protective components are removed or filters are blocked.

8. Do not operate pumps with all jets closed.

9. Always secure the thermo cover when not in use.

10. Pregnant or medically treated persons must consult a doctor before use.

11. Be cautious entering and exiting. Avoid electric appliances within 1.5 meters.

12. Use is not intended for persons with reduced capacity without supervision.

13. Do not use drugs or alcohol before or during jacuzzi use.

14. No food or drink allowed in the jacuzzi.

If the water must be changed due to misuse (e.g., spilled food/drinks, sunscreen), the Guest is charged HUF 30,000. Jacuzzi use is at your own risk; neither the manufacturer nor the operator is liable.

Service Provider’s Obligations:

1. Fulfillment of contracted accommodation and services according to regulations.

2. Investigation of written complaints.

3. Quiet hours after 23:00, unless a pre-approved event.

Guest Illness or Death:

1. If the Guest falls ill and cannot act for themselves, the Service Provider will call medical help. Medical costs are the Guest’s responsibility.

2. If the Guest dies and causes damage to furnishings, the Service Provider may claim compensation from relatives/heirs.

3. Deaths must be reported to the relevant authorities.

Data Protection and Security:

The complete Privacy Policy is available on our website. Contact our staff with any questions.

Liability of the Service Provider:

1. The Service Provider is liable for damage to the Guest’s belongings only if they are stored in the designated safe.

2. The Service Provider is not liable for damages caused by the Guest, employees, or unforeseen circumstances.

3. The Provider is not liable for accidents in restricted areas.

4. The Provider is not liable for damages resulting from improper use.

Confidentiality:

The Service Provider must handle personal data in accordance with applicable laws. See our website for full details.

Force Majeure:

Force majeure refers to uncontrollable events (war, fire, flood, weather, power outages, strikes). During such periods, both parties are released from obligations.

1. Place of performance and governing law: Hungarian law applies. Disputes shall be settled by the competent court for the Service Provider’s location.

Newsletter:

1. Subscribers may receive multiple newsletters per month. Guests may unsubscribe at any time.

Privacy Statement:

1. The Service Provider prioritizes data protection and complies with all regulations. Personal data is used only for contract, invoicing, and marketing purposes.

Acceptance of Terms:

By entering into a contract, you confirm that you have read, understood, and accepted these Terms and the Privacy Policy. The GTC and Privacy Policy may change over time.

Copyright:

The website and all content (images, logos, names, text) are protected under copyright law. Use beyond personal use is only permitted with written consent from the Service Provider.

Any misuse may result in legal consequences. The Service Provider reserves the right to modify or remove website content without notice.

If any clause is deemed invalid, it does not affect the validity of the remaining terms.